The Butterfingers Replacement Policy
Did you (or someone else) shatter your favorite mug? Has that chip on the edge of your best serving bowl become too unsightly to look at anymore? Well, good news!
The first Saturday of each month is Butterfingers Day at our showroom. Bring in your broken item and get a replacement piece for25% off (limit of six). This is for replacement pieces and is not a merchandise credit; discount applies to the same item as broken piece. Does not apply to discontinued designs, limited editions, seasonal items, or items sold as vintage or seconds.
For our out-of-state customers, we offer the same replacement policy for broken pieces mailed back to us. Simply place your order for replacements online and note in the comment section at check-out that you will be sending back some broken pieces for the Butterfingers discount. Then, send back your broken pieces and enclose a note with your contact information and order number. We need enough of the broken piece, including signature, to identify what the piece was. We’ll issue a credit to your charge card when we receive them back.
We regretfully cannot offer discounted replacements for discontinued, limited edition, seasonal items, or pieces sold as vintage or seconds. nor can we guarantee that your new replacement pieces will perfectly match a vintage set.
Email us at peterpotspottery@verizon.net if you have any questions.